WebTracker is a system that allows the entry and follow-up of clients’ service orders and manage them according to policies defined by the company. The system seeks to considerably reduce the time it takes the employee to perform sales, since the transfer of information between the parties involved is done electronically.

It is important to mention that the parties involved may be either external or internal to the company, favoring a very dynamic interaction in the process. One of the main advantages of WebTracker is being independent from the billing system associated with the service, so it doesn’t need to be linked to it. When interfaces with other systems are necessary, they are developed independently.

The process flow begins with the interaction between the potential client and WebTracker, by recording the request. According to existing policies, the service order is transferred sequentially to the different parties involved in the sales process. Each of them may feed the record of the potential client, thus providing information to the other parties. One of these parties must finalize the sales process, transferring updates to statistical records for later analysis. Policies related to process flow must be defined prior to the installation of the system. WebTracker allows relating all potential client entries to information in multi-media format, which makes it a very strong tool in the information analysis process. By incorporating a system such as WebTracker, users will count on accurate and updated information sales performed and not performed, rendering decision making easier, more precise and timely.

ADVANTAGES:

One of the main advantages of WebTracker is being independent from the billing system associated with the service, so it doesn’t need to be linked to it. When interfaces with other systems are necessary, they are developed independently.